Refund policy

Last updated: November 4, 2025

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase will be required.

To start a return, you can contact us at info@rocketbunnypandem.com. Please note we will advise you the specific return address upon acceptance of your return request.

Items sent back to us without first requesting a return will not be accepted. 

You can always send us a message 24/7 for any return question at info@rocketbunnypandem.com.

Important: Orders shipped to the United States may incur import duties, tariffs, taxes, and other customs charges, which are the sole responsibility of the recipient. Buyers are responsible for conducting their own due diligence to estimate any applicable charges prior to placing an order and must understand that the U.S. Government may adjust rates for import duties, tariffs, taxes, and other charges between the time of ordering and the arrival of goods. Failure to perform this due diligence does not constitute a valid reason for a return or refund. Rocket Bunny Pandem Australia may take recovery action against any identifiable person(s) named in connection with the order for unpaid amounts. For full details, including payment obligations, delivery, and import charge policies, please review our Terms of Service and Shipping Policy before placing your order.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special/made to order or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rocketbunnypandem.com.

 

Full / Partial order cancellation (post order placement) 
Some items have applicable restocking fees if you cancel your order. These fees are not imposed by ourselves, however, you are responsible for any cancellation fees applicable to the item(s) you choose to cancel. We will try out best to limit/reduce these fees as much as possible for you.

Change of Mind Cancellations / Returns

Please note that refunds or cancellations requested due to change of mind, incorrect size, colour preference, or any reason not related to a product fault are accepted at our discretion. Where approved, a 20% restocking and processing fee will apply, calculated on the total order value (including tax but excluding shipping).

Any item(s) already received must be returned in original condition - unworn, unused, with all tags attached and in original packaging. All associated shipping costs for change-of-mind returns are the responsibility of the customer. Refunds will be processed less the applicable restocking and processing fee once the returned goods have been received and inspected.

This policy does not affect your rights under the Australian Consumer Law (ACL) in the event of a product fault, defect, or failure to meet consumer guarantees.

 

 

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